ITIL Webinar: Is the Service Desk Really a Service?

How would you like to learn more about ITIL and what it can do for your Service Desk – and your company’s efficiency as a whole – without leaving your office?

Peter Farenden (author of ITIL for Dummies) has recorded an exclusive webinar for us:

‘Is the Service Desk Really a Service?’

• The ins and outs of ITIL
•  The purpose of a Service Desk
• How to implement the standard into your business