If a Service Management system is the platform that connects those that request service and those that provide it – as well as the participants and stakeholders in other service-centric processes – then that system has to be accessible and functional across multiple devices. Accessing software through laptops, tablets and mobiles is a given these days – but if the right functionality isn’t available or intuitively presented then it’s not much use.
Any device, any location and any time
Sunrise has ensured that where sufficient screen size is available, the full software experience can be accessed via a browser and for smaller screens, Sunrise Mobile will automatically detect the device and present the functions and data in an optimised view using the relevant Apple, Android, Blackberry or Windows styles and controls. It’s the best of both worlds.