IT Service Management Software for Housing Associations

WM housing group logo

Radian ITSM customer

Housing Associations’ IT departments face the challenge of servicing organisational IT demands from head office to field workers, on a daily basis. A flexible and efficient IT Service Management software platform can support the Housing Association during times of organic growth and merger, as the technological demands of co-workers and customers advance and even as budgets are restricted.

Sunrise ITSM service desk software enables Housing Associations to deliver a proactive, innovative and digitally-aware environment that is underpinned by flexible and efficient practices.
Budget constraints are a reality for many and Sunrise ITSM is proven to deliver outstanding value.

  • Self-Service has been seen to successfully divert 70%+ of calls
  • Automation by astute use of workflow is a proven means to deliver more for less
  • Shared services models also support cost-savings when appropriate
  • SaaS or on-premise installations available
  • Multiple-department, non-IT helpdesks are configurable

Housing Associations have used Sunrise ITSM for their in-house and Shared Service Desks for many years: just a few of them are listed here. Sunrise also has a wide range of public sector ITSM customers in Local and Central Government, NHS and Education, as well as other Not for Profit organisations.

We are proud to work with so many organisations in the not-for-profit and public sector;
read what some of these customers say about Sunrise.


  • Simon Rees

    ICT Customer Support Manager

    Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed.


  • Judy Barker

    , Information Governance & IT Services Manager

    We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area.


  • Sue Keating

    Service Performance Lead

    For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs


  • Gary Bayliss

    Head of Service Management

    Sunrise has allowed us to quickly adapt our service delivery models to whatever requirements or demands the business makes of us. Sunrise has been the foundation on which we have been able to quickly define, design and deliver new support models and services aligned with ITIL methodology.


  • John Griffith

    Application Support

    Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with.


  • David Gordon

    Head of IT Service Operations

    As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value.


  • Ian Butcher

    IT Operations Manager

    Sunrise ITSM is a flexible solution, meaning time wasn’t wasted trying to alter rigid requirements or measures that didn’t suit our needs.


  • Clare Watson

    Service Delivery Manager, NPW

    We can now generate a report at the end of term for schools, showing what has been achieved. We can justify our costs by showing exactly what they are getting for their money, which we just couldn't do before


  • Nicki Burton

    Director of Technology & Corporate Programmes,

    The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking.


  • Phil Bex

    Service Desk Manager

    Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible.

Read more of our customers’ experiences of Sunrise, take a moment to look at their case studies:

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