HR Case Management
Easily manage your employee’s queries, questions and concerns…
HR Case Management
All around your organisation there are questions being asked, requests being made, and issues investigated. As a Human Resources team you need to keep track of all of these cases and matters and manage them through to resolution – efficiently and effectively. Coordinating responses from the right experts in a consistent and familiar manner can be a real challenge without the right tools.
Many organisations are moving towards a Service Desk model or Shared Services initiative to facilitate effective Employee Relations. Sunrise HR Case Management is a powerful platform ideally suited to this approach to managing employees’ cases, questions, requests and issues, also featuring an intuitive Self–Service portal for employees.
Keeping track of your employee interactions
Sunrise HR Case Management allows you to build a detailed history of all communications and interactions with each of your employees.
How we can help?
If you’re are looking for an HR Case Management software solution to help you improve the overall performance of your HR support team, then we’re certain that we have a solution that will work for you.
Intelligent HR Case Management
Sunrise HR Case Management provides you one place for all employee support interactions allowing you to automate and manage key HR processes, spot trends over time, and ensure consistency and accuracy of issue resolution and advice
Building your perfect solution
Match your chosen Sunrise Service Desk with a specially tailored package of Sunrise services, including consultancy and training – tailored to meet the needs of your organisation.
Whether you’d rather opt for your own local installation in your own data centre, or subscribe to our cloud-based Service Desk, Sunrise have you covered. Simply fire up your favourite browser, access your secure Sunrise application, and you’re off.
On-going support for your Service Desk is vital for those moments when you need assistance from those “in the know”. From telephone and email support, self-service portal, website, and downloads, to new releases of software, Sunrise support is always there for you.
As a Sunrise customer you'll experience regular communication via email, have conversations with your peers on our LinkedIn group, and be invited to our annual user group meetings. Rest assured that you'll belong to a large community of satisfied users.
Implementing your new software system might seem a bit daunting at first but, with our structured approach, we’re there from the initial design days to the moment you go live, to ensure your Service Desk delivers on your vision.
Sunrise offers a range of training courses from the basics required by support agents and other users, through to day-to-day system administration, and full configuration, to enable you to get the most from your investment.
‘On-premise’ or ‘Cloud’? ‘Capex’ or ‘Opex’? Perpetual licence, or subscription licence? Concurrent users or ‘named’ – or both? Whatever your requirements we won’t let the difficult stuff get in the way of doing business. Contact us and we'll find the right option for you.
Not just a supplier, but a partner
We looked at a lot of different solutions and liked the fact that Sunrise is a UK company with an established buisness and their flexible approach meant that we can work with them as partners
Chariman & Founder, ANS Group