HR Case Management

Easily manage your employee’s queries, questions and concerns…

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HR Case Management

All around your organisation there are questions being asked, requests being made, and issues investigated. As a Human Resources team you need to keep track of all of these cases and matters and manage them through to resolution – efficiently and effectively. Coordinating responses from the right experts in a consistent and familiar manner can be a real challenge without the right tools.

Many organisations are moving towards a Service Desk model or Shared Services initiative to facilitate  effective Employee Relations. Sunrise HR Case Management is a powerful platform ideally suited  to this approach to managing employees’ cases, questions, requests and issues, also featuring an intuitive Self–Service portal for employees.

Keeping track of your employee interactions

Sunrise HR Case Management allows you to build a detailed history of all communications and interactions with each of your employees.

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How we can help?

If you’re are looking for an HR Case Management software solution to help you improve the overall performance of your HR support team, then we’re certain that we have a solution that will work for you.

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Intelligent HR Case Management

Sunrise HR Case Management provides you one place for all employee support interactions allowing you to automate and manage key HR processes, spot trends over time, and ensure consistency and accuracy of issue resolution and advice

  • Reports

    Gain valuable insight with immediate access to operational information, and key performance metrics using a range of customisable reports. Or build your own and share commonly useful reports with others.

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  • Mobile

    Take your service desk with you wherever you go, regardless of your location, the device you choose to take with you, or the time of day you need it. Your service desk is always there with you. Just add internet.

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  • Training

    Keep track of who's good at what, and who needs their skills updating, by building a library of training content that provides a record of all employees who attended, and have passed or failed.

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  • HR Gamification

    Engage, motivate and reward your service desk staff with gamification. Earn badges for great customer service, compete in challenges against peers and level-up to show everyone your support prowess.

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  • Cases

    Centrally manage all your employee interactions, including general enquiries, flexible working requests, or even disciplinary procedures. Assign cases to the right HR experts, and track service levels.

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  • Integration

    Integrate your Service Desk with other essential applications and services using our REST or SOAP based Application Programming Interface. Improve information sharing and never operate in a silo again.

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  • Email

    Continually monitor your support email inboxes and convert incoming emails into new cases, updates or key actions. Keep your employees up-to-date about key events, and never miss an email conversation again.

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  • Dashboards

    Securely highlight the important information the way you want it and gain quick access with a single click, using configurable dashboards and a library of gadgets that get you into the action fast.

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  • Self-Service

    Your users interact with your Service Desk using a simple browser-based, Self-Service portal. Users raise new cases or even search for answers to their questions themselves.

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  • Wallboard

    Never be lost for a stat again by monitoring your key Service Desk performance indicators as a range of comparative visualisations. Mix operational insight with agent performance to stay on top at all times.

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  • Contacts

    Track every detail of your employee from initial interviews, to on-boarding, through to active employment, and ultimately to retirement or other exit, with a single consolidated view of your contacts

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  • Knowledge

    Compile and publish information and knowledge of internal processes across your HR Service Desk. Better resolve employee questions and track predefined approaches to common issues.

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  • HR Service Levels

    Track Service Levels for end-users, assets or departments, and set base targets against priorities for the hours you work. Keep on top with alerts to your inbox when your targets are in danger of being breached.

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  • Service Providers

    Increase visibility over your externally contracted activities by monitoring the ongoing performance of each service provider, and the underpinning contracts for the services they provide

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  • Dynamic Searching

    Increase information sharing across your Service Desk, allowing automated retrieval of related information, using tagging of similar records and context-based dynamic searching.

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Take a closer look…

As comfortable on an smartphone, table, laptop or desktop, Sunrise HR Case Management embraces the latest browser technologies to bring you a distinctive look for your HR Service Desk.

Building your perfect solution

Match your chosen Sunrise Service Desk with a specially tailored package of Sunrise services, including consultancy and training – tailored to meet the needs of your organisation.

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Flexible
Deployment

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Personal
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Community Driven

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Project Management

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Tailored Training

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Commercial Options

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Whether you’d rather opt for your own local installation in your own data centre, or subscribe to our cloud-based Service Desk, Sunrise have you covered. Simply fire up your favourite browser, access your secure Sunrise application, and you’re off.

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On-going support for your Service Desk is vital for those moments when you need assistance from those “in the know”. From telephone and email support, self-service portal, website, and downloads, to new releases of software, Sunrise support is always there for you.

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As a Sunrise customer you'll experience regular communication via email, have conversations with your peers on our LinkedIn group, and be invited to our annual user group meetings. Rest assured that you'll belong to a large community of satisfied users.

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Implementing your new software system might seem a bit daunting at first but, with our structured approach, we’re there from the initial design days to the moment you go live, to ensure your Service Desk delivers on your vision.

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Sunrise offers a range of training courses from the basics required by support agents and other users, through to day-to-day system administration, and full configuration, to enable you to get the most from your investment.

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‘On-premise’ or ‘Cloud’? ‘Capex’ or ‘Opex’? Perpetual licence, or subscription licence? Concurrent users or ‘named’ – or both? Whatever your requirements we won’t let the difficult stuff get in the way of doing business. Contact us and we'll find the right option for you.

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Not just a supplier, but a partner

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We looked at a lot of different solutions and liked the fact that Sunrise is a UK company with an established buisness and their flexible approach meant that we can work with them as partners

Scott Fletcher

Chariman & Founder, ANS Group

Next steps…

Whatever your support requirements, join other organisations in discovering what Sunrise HR Case Management can do for you.

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