HRCM Employee Feedback
Whether praise or complaint, there’s always something positive to learn from employee feedback.
1. What Does It Do?
- Track the priority of feedback across all employees whether positive or negative
- Identify areas of concerns in order to proactive action
- Break down actions as tasks and assign to respective owners to implement
- Keep employees up-to-date at all times via the Self-Service portal or email
2. Key User Benefits
- Increased visibility of all employee feedback
- Improved collaboration and communication
- Reduced calls to the HR department
3. More Info
The term ‘customer feedback’ is used frequently, but it is just as important to listen to what your employees have to say. Whether it is a praise or a complaint, feedback enables HR teams to get a sense for how employees are feeling and whether any action needs to be taken. Without a formal process or system in place, any feedback received by the HR team can easily be lost or forgotten about – leaving employees feeling ignored and demotivated.
Sunrise HRCM helps to combat this by providing HR teams with a dedicated process to manage all employee feedback. Tasks can be created and assigned to relevant individuals allowing for investigation and remediation activities. And you can be confident that everything that happens throughout the process is logged, detailing a full audited history from beginning to end.
Via the Sunrise Self-Service portal, employees are also able to raise new feedback and view updates to existing feedback, keeping them (and anyone else who is interested) informed every step of the way.
There is a lot to be learnt from feedback. Whether praise or complaint, Sunrise HRCM helps to make this process easy to manage and monitor ensuring that employees feel engaged and valued.
What Our Customers Say
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Sunrise works perfectly for us, it’s a fantastic piece of software – a value-add for our business."
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."