HRCM Employee Feedback
Whether praise or complaint, there’s always something positive to learn from employee feedback.
1. What Does It Do?
- Track the priority of feedback across all employees whether positive or negative
- Identify areas of concerns in order to proactive action
- Break down actions as tasks and assign to respective owners to implement
- Keep employees up-to-date at all times via the Self-Service portal or email
2. Key User Benefits
- Increased visibility of all employee feedback
- Improved collaboration and communication
- Reduced calls to the HR department
3. More Info
The term ‘customer feedback’ is used frequently, but it is just as important to listen to what your employees have to say. Whether it is a praise or a complaint, feedback enables HR teams to get a sense for how employees are feeling and whether any action needs to be taken. Without a formal process or system in place, any feedback received by the HR team can easily be lost or forgotten about – leaving employees feeling ignored and demotivated.
Sunrise HRCM helps to combat this by providing HR teams with a dedicated process to manage all employee feedback. Tasks can be created and assigned to relevant individuals allowing for investigation and remediation activities. And you can be confident that everything that happens throughout the process is logged, detailing a full audited history from beginning to end.
Via the Sunrise Self-Service portal, employees are also able to raise new feedback and view updates to existing feedback, keeping them (and anyone else who is interested) informed every step of the way.
There is a lot to be learnt from feedback. Whether praise or complaint, Sunrise HRCM helps to make this process easy to manage and monitor ensuring that employees feel engaged and valued.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs."
"We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area."