Securely display the important information you need to see and in the way you wish to see it with a series of configurable dashboards and gadgets, with quick access with a single click.
1. What Does It Do?
- Create Dashboards specific to a group’s core roles and customise with layouts and gadgets appropriately
- Key Performance Indicator (KPI) gadgets provide instant visualisation of the health of your Service Desk across all your processes.
- Publish a summary of important information, such as service status, in summary or in detail
- Create rich graphical charts showing performance levels and trends over time
- Provide access to recently accessed records and commonly used functions such as “Add Query”
2. Key User Benefits
- Improved productivity
- Easy access to information you need
3. More Info
In order to ensure that HR teams can access the information they need when they need it, Sunrise HRCM includes unlimited configurable dashboards which can be tailored to the specific needs of each user or team. You will have complete control over what information can be displayed, so that only those who have access to specific information can view it.
The use of Dashboards ensures that not only can users and teams quickly see how well the department or team are performing, they can also access the most important information they need at any given time, with just a single click. With the option to create multiple Dashboards, you can easily display your owned cases, tasks due that day and other information that is critical to your role – you can be sure that with Sunrise HRCM you are never far from the information you need.
So, however you want to display your Dashboards, you’ll find a layout and combination that suits both you and your team.
What Our Customers Say
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Sunrise works perfectly for us, it’s a fantastic piece of software – a value-add for our business."
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."