Management Reporting Suite
Gain valuable insight with immediate access to operational information, and key performance metrics or build your own and share commonly useful reports with others.
1. What Does It Do?
- Monitor performance trends of your agents and teams over time
- Graphically display information trended over a rolling 12 month period
- Head off potential performance issues before they become problems
- Export your data quickly to external reporting tools
2. Key User Benefits
- Increased productivity
- Extremely flexible
3. More Info
With constant demands from the business and the wider community, HR teams are under repeated pressure to provide various statistics and reports, whether this is in the form of Freedom of Information (FOI) requests or general ‘how are your team performing’ request from further up the management chain. Without the right reporting tools, these requests can be time-consuming and irksome to complete. This is where Sunrise HRCM can help.
Sunrise HRCM comes with hundreds of flexible, feature-rich report combinations, and if these do not give you quite what you are looking for, the integrated report builder ensures that you can build the specific reports you need as you need them.
All reports are available in a variety of formats including tabular, details and graphical ensuring there’s always a report for every occasion
With an integrated suite of reports, your HR Service Desk statistics are visible immediately, displaying both past performance and future trends. Whatever your reporting needs, the options are almost endless.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered."