SDI Performance Management - Sunrise Software
reporting compliant

Service Desk Institute Performance Management

Demonstrate the true IT support capabilities of your Service Desk, and spot predicted future trends, with these Service Desk Institute accredited performance reports for Sunrise IT Service Management.

1. What Does It Do?

  • Track the demands placed upon your Service Desk and your performance metrics as you meet them
  • Better understand your backlog and the volume of work undertaken
  • Track adoption of self-service capabilities and the effectiveness of your knowledge base
  • Identify the true cost of service provision
  • Track customer satisfaction over time

2. Key User Benefits

  • Supports your journey to achieving SDI accreditation
  • Benchmark Service Desk performance improvements over time
  • Improved visibility of key Service Desk metrics
  • Increased customer satisfaction as performance improves

3. More Info

The Service Desk Institute (SDI) defines the best practice standards that all Service Desks around the world aspire to attain. SDI best practice standards allow organisations to drive towards Service Desk performance improvements, developing them into a key business function that delivers increased value to any organisation. Sunrise Service Management contains a suite of reports that are approved to meet Service Desk Certification. These SDI Performance reports are a vital component of your evidence pack when pushing towards the award or renewal of your SDI Certification. Sunrise Service Management includes everything you need to demonstrate your Service Desk performance and progress over three, six or twelve months.

Using the Sunrise Service Management integrated SDI performance reports you can demonstrate ‘Value to the Business’ and support ITIL® continual improvement processes. While SDI accreditation is not for the faint-hearted, Sunrise Service Management makes it easier for you to define part of your core evidence pack. Used in conjunction with the integrated suite of Reports, Dashboards and Wallboards, the SDI approved Performance Reports ensure a comprehensive reporting suite to cover all your Service Desk aspirations.

What Our Customers Say

Would you like to learn more about Sunrise?