Optimising HR Service Delivery
Sunrise HRCM includes a range of services which are designed to optimise HR Service Delivery. Whether managing queries that relate to payroll, benefits, absence or one of the many other requests that are regularly received, these services will ensure that your HR or Shared Services team can fully manage all requests from cradle to grave.
What’s Included?
Sunrise HRCM includes the following service desk related services
Case Management
Gain tighter control and have full visibility of your transactional queries and cases in one central location.
Request Fulfilment
Fulfil your service requests with our integrated Service Catalogue and request fulfilment processes..
Knowledge Management
Compile and publish information such as symptoms, cause and resolution details across your Service Desk.
Service Level Agreements
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Self-Service
Let your users interact with your Service Desk using a simple browser-based, Self-Service portal. .
Announcements
Ensure everyone is up-to-date with the latest Service Desk activities and information by publishing announcements to staff and supported end-users.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered."
