Optimising HR Service Delivery
Sunrise HRCM includes a range of services which are designed to optimise HR Service Delivery. Whether managing queries that relate to payroll, benefits, absence or one of the many other requests that are regularly received, these services will ensure that your HR or Shared Services team can fully manage all requests from cradle to grave.
What’s Included?
Sunrise HRCM includes the following service desk related services
Case Management
Gain tighter control and have full visibility of your transactional queries and cases in one central location.
Request Fulfilment
Fulfil your service requests with our integrated Service Catalogue and request fulfilment processes..
Knowledge Management
Compile and publish information such as symptoms, cause and resolution details across your Service Desk.
Service Level Agreements
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Self-Service
Let your users interact with your Service Desk using a simple browser-based, Self-Service portal. .
Announcements
Ensure everyone is up-to-date with the latest Service Desk activities and information by publishing announcements to staff and supported end-users.
What Our Customers Say
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Sunrise works perfectly for us, it’s a fantastic piece of software – a value-add for our business."
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."
