Service Desk

Optimising HR Service Delivery

Sunrise HRCM includes a range of services which are designed to optimise HR Service Delivery. Whether managing queries that relate to payroll, benefits, absence or one of the many other requests that are regularly received, these services will ensure that your HR or Shared Services team can fully manage all requests from cradle to grave.

What’s Included?

Sunrise HRCM includes the following service desk related services

Case Management

Gain tighter control and have full visibility of your transactional queries and cases in one central location.

Request Fulfilment

Fulfil your service requests with our integrated Service Catalogue and request fulfilment processes..

Knowledge Management

Compile and publish information such as symptoms, cause and resolution details across your Service Desk.

Service Level Agreements

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Self-Service

Let your users interact with your Service Desk using a simple browser-based, Self-Service portal. .

Announcements

Ensure everyone is up-to-date with the latest Service Desk activities and information by publishing announcements to staff and supported end-users.

Gamification

Engage, motivate and reward your Service Desk staff with gamification.

What Our Customers Say

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