HRCM Case Management
Gain tighter control and have full visibility of your transactional queries and cases in one central location.
1. What Does It Do?
- Fast query and case classification and full audited history of all employee interactions
- Monitor supplier performance for the role they play in resolving queries and cases
- Ability to raise queries via multiple channels of communications including phone, email, Self-Service or even an external application using our API
- Dynamic searching ensures quick and easy access to related and associated queries, documentation and knowledge articles
- Track tasks associated to each case
- Ensure that data is only seen by the people with the rights to see that information
2. Key User Benefits
- Improved efficiency when responding to employee queries
- Complete audit trail of all employee interactions
- Increased employee satisfaction
- Reduced paper trail – with no risk of losing documentation
3. More Info
Sitting at the heart of Sunrise HRCM is Case Management, a service which enables HR teams to quickly and easily record and assign a query or case when it comes into the department. With instant access to employee history, duplicate cases and a library of knowledge articles, your HR staff will be able to respond consistently to employees, quickly identifying who is working on a specific case or query and thereby routing the call to the correct member of the team to follow up.
Whether a simple query or a more complex case, with Sunrise Case Management, HR teams will have a flexible way of logging, tracking and resolving them in one central location and with an audit trail for future reference, if or when it is needed.
Prioritisation of queries and cases is simple and easy with Sunrise Case Management, with proactive notifications to HR staff or business partners via internal messages, texts, or customisable emails.
With Sunrise’s 100% browser-based interface, your HR team will have access to the information you want them to see, no matter where they are, what device they have on them, or what time they want to access it.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."