Service Provider Management
Maintain a complete view of all your supplier activities, what they supply and their overall performance, by tracking and tracing their contributions to the delivery of your service to your employees.
1. What Does It Do?
- Consolidate your supplier details into a central location with secure access
- Keep track of the important individuals within each supplier
- Identify the assets provided by your key suppliers and their warranty status
- Monitor underpinning contracts for all of your suppliers and track their performance over time
2. Key User Benefits
- Improved supplier relationships
- Increased productivity
3. More Info
Your HR Service Desk relies on the activities provided by external companies to ensure the smooth running of your employee services. Without a centralised system of record visibility of relationships with multiple service providers, and the cases they’re involved in, can be difficult. Sunrise HRCM allows you to track the details of each service provider and the underpinning contracts for the services they provide, including start and end dates, costs and any special terms and conditions.
With this increased visibility you’ll no longer wonder what the latest update will be. You can update service providers automatically via email, and they can even send updates directly to the case by simply replying via email. Pretty soon you’ll wonder how you ever managed before.
What Our Customers Say
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Sunrise works perfectly for us, it’s a fantastic piece of software – a value-add for our business."
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."