IT Audit Management
Reduce the complexity of your compliance processes, and ensure full traceability and visibility of your audit results. Build confidence in processes and demonstrate compliance.
1. What Does It Do?
- Keep a record of all policies, guidelines, clauses and other supporting documentation affecting your organisation
- Audit your departments, projects, releases, risk mitigating controls and external suppliers to ensure compliance with policies and regulations
- Build and audit plan including checklists for specific auditable clauses, and identify the audit team
- Manage audit observations, non-conformances and identify corrective and preventative actions for resolution
- Track the time taken and any costs incurred during each audit
2. Key User Benefits
- Ensure compliancy against corporate and legislative requirements
- Increased visibility of non-conformances
- Aid continuous improvement through repeat auditing
- Improved visibility of the true costs of compliance
3. More Info
Regularly checking the compliance of your business processes and operational IT activities against those stated through your policies, regulations, and other agreements, is vital in proving adherence to corporate governance. But the volume and complexity of your compliance requirements is growing year-on-year, and you need to ensure that your audit processes are adequately reducing the risk of non-compliance. Sunrise ITSM provides a single, centralised system ensuring full visibility that your compliance obligations are being fulfilled. Many different types of audits can be managed including internal, operational, IT, and supplier audits, as well as any follow-up audits required to ensure recommendations are implemented.
During an audit a detailed record of all audit observations can be prepared including any recommendations. Action plans can be drawn up with tasks assigned to owners to correct any deviations or process failures.
Successful auditing provides increased oversight across an organisations business processes and visibly demonstrates adherence to compliance obligations. Failure to do so can lead to financial or reputational losses, and of course affect customer or employee satisfaction. With Sunrise ITSM you can reduce the complexity of your compliance processes, and ensure full traceability and visibility of all activities and audit results.
What Our Customers Say
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Sunrise works perfectly for us, it’s a fantastic piece of software – a value-add for our business."
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."