ITSM CMDB
Build a central store for all assets, whether hardware, software, IT services or anything in between. Associate assets to people, departments, locations and other services, to understand the impact of future changes and issues.
1. What Does It Do?
- Record outages against items and services
- Maintain visibility of upstream and downstream relationships and understand the impact of Change
- Track warranties, contracts, and suppliers, depreciation, residual values and operational life-span
- Integrate with network asset tool Certero AssetStudio™, or any discovery tool of your choice, to help you automatically populate your CMDB
- Manage permanent or temporary loan equipment from stock
2. Key User Benefits
- Single source of truth about the items you support
- Increased accuracy of impact analysis
- Save time and costs
- Increased visibility and control over IT information
3. More Info
When something goes wrong it’s important to have an accurate Configuration Management Database (CMDB) containing a record of each Configuration Item (CI). But keeping the information up-to-date on hundreds, or even thousands, of desktops, laptops, servers, printers, and services can be almost impossible without a centralised database of configuration items. Without accurate information to hand, your Service Desk cannot accurately understand the impact of changes, the likely effect of loss of services on your IT users, nor pro-actively manage customer expectations. Sunrise IT Service Management allows you to track detailed information on every CI, including technical information, financial facts and figures, and the suppliers you need to contact in an emergency. All assets can be linked to their originating orders, warranty and underpinning contracts, as well as their current owners.
With a consolidated CMDB you can keep track of your assets by linking configuration items to people, departments, locations and other services. Tracking the Incidents and Problems that relate to each CI is simple, and assessing the impact of any Change becomes a breeze.
With Sunrise IT Service Management you can manage a central store for all Configuration Items be they hardware, software, IT services or anything in between.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."
