ITSM Event Management
See through the “noise” of constant alerts from your monitoring tools. Monitor the most critical issues with your IT equipment and generate new incidents or changes when event thresholds are exceeded.
1. What Does It Do?
- Create event rules that automatically create Incidents or even Changes
- Link events to the Configuration Items (CIs) that caused them
- Specify thresholds for major events and cut out the background noise
- Monitor event trends over time and identify poor performing Cis
2. Key User Benefits
- Increased visibility of problems as they happen
- Improved trend spotting over time
3. More Info
As automated server and application monitoring tools make increasing levels of information available to system administrators, it is important to be able to filter events that require action from events that do not. Some events might require no action at all; others might require an Incident or even a Change to be initiated. But sometimes it can be hard to see this through the “noise” of so many alerts. Sunrise IT Service Management Event Management enables you to define the rules that will be triggered by significant events found by your automated monitoring tools. You can specify the type of threshold which will trigger the event and even initiate a Change or an Incident as appropriate. Incoming events are automatically associated to the event record, which in turn automatically links the record to any Configuration Item (CI) involved in the event.
With events linked to Configuration Items (CIs), Incidents and Changes it’s easy to perform analysis of the information and spot trends, such as event breaches by Item type.
Event Management can gather information from manual input, from the database directly, via email, or using the Sostenuto REST web service API.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered."
