ITSM Product and Order Management
Gain complete visibility and control of your incoming IT by publishing a list of approved products, and managing orders from quotation, to approval, confirmation, and through to delivery on-site.
1. What Does It Do?
- Manage a single point of reference for all purchasing transactions within the IT department
- Track current and historic price information for your approved products lists
- Manage supplier part numbers, and expected lead time for approved products part
- Track the status of your orders, split deliveries, signatories and the ultimate destination of equipment
- Upload and attach original procurement documentation, order forms, invoices, and scanned copies of delivery notices
2. Key User Benefits
- Make better informed buying decisions
- Increase productivity
- Save time and costs
- Increase order visibility and control
3. More Info
The management of orders for new IT equipment, following requests from users or just simple asset recycling, is critical to keeping on top of your IT estate. Gaining visibility of the orders you have awaiting quotes, pending delivery or coming in today ensures you can more accurately plan your daily activities.
Order Management is tightly integrated with both Product Management so that orders are raised only for products that are currently available from suppliers, approved for internal use, and available within your published catalogue. Information such as purchase price, tax rates, last purchase date, and lead times can be defined for each certified product, and used to make better informed buying decisions.
Order Management incorporates a comprehensive procurement approval process, and allows the tracking of individual orders featuring multiple order-lines. This provides traceability to corresponding invoice information and increases your visibility and control. Successful deliveries can be automatically added to the Configuration Item database (CMDB) on completion of the order, ensuring there’s no double-handling of information.
Gain complete visibility over your IT procurement requests, with Sunrise IT Service Management Product and Order Mangement.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered."
