Securely highlight the important information the way you want it and gain quick access with a single click, using configurable dashboards and a library of gadgets that get you into the action fast.
1. What Does It Do?
- Create Dashboards specific to a group’s core roles and customise with layouts and gadgets appropriately
- Key Performance Indicator (KPI) gadgets provide instant visualisation of the health of your Service Desk across all your processes.
- Publish a summary of important information, such as service status, in summary or in detail
- Create rich graphical charts showing performance levels and trends over time
- Provide access to recently accessed records and commonly used functions such as “Add Incident”
2. Key User Benefits
- Increased visibility into your Service Management operation
- Improved staff productivity
- Easy access to information you need
3. More Info
Having access to the important information your teams need to perform is a vital function of any Service Desk. Sunrise IT Service Management provides you with complete control over the display of your information through an unlimited number of completely configurable Dashboards. You can even create unique Dashboards specifically for individual teams.
Dashboards aren’t merely a way of showing off your Service Desk performance. They’re a great way of navigating with a single click to the most important information you need, exactly when you need it. With multiple Dashboards showing your owned Incidents, tasks due today and other important information such as announcements, you’re never far from the information you need.
Dashboards are also ideal for presenting summarized information to your end-users via the Sunrise IT Service Management self-service portal. Providing clear and concise access to information and features, dashboards help improve usability, and employee adoption of the facilities that IT provide.
However you want to display your Dashboards, you’ll find a layout and combination that suits both you and your team.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered."