Never be lost for a stat again. Monitor your key performance indicators with a range of comparative visualisations and gain detailed operational insight across your service management disciplines.
1. What Does It Do?
- Organisation-specific Service Desk metrics mean you only see what is important to you and ensure that sensitive information remains secure
- Monitor single or multiple Sunrise Service Desk operational Key Performance Indicators (KPI) and benchmark them over time
- Proactive management of resources based on up-to-the-minute utilisation information
- Monitor performance in a single location, ensuring that decisions can be made more confidently and quickly
- Consolidate information across multiple systems, databases and applications, into a single Dashboard
2. Key User Benefits
- Show the true value of IT
- Prompt and informed decision making
- Increased visibility of Service Management key performance indicators
3. More Info
Busy Service Desks produce lots of data and it’s easy to lose sight of what’s important. You never know when you’ll need that important statistic or piece of information. Never go hunting for stats again and gain a visual early warning of potential issues that require additional attention or escalation, with a Wallboard for Sunrise ITSM. Gain a complete overview of your Service Desk by visualising data with stunning charts. Monitor current versus historical performance, and check progress against targets that the Service Desk team can work towards together. You can even publish a Wallboard to management, or make it public by displaying your stats proudly on a wall for everyone to see.
By building comprehensive Wallboards that provide visual feedback to both users and managers, Sunrise Service Management lets you focus on the little things, while it monitors the rest.
With Sunrise IT Service Management you can proactively monitor agent workloads, identify service level trends, benchmark current performance against previous months and years, and monitor the perception of the quality of your service through customer surveys. Whatever statistics you need to survive, you can be sure that Sunrise IT Service Management contains the lot.
Read the Wallboard datasheet.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered."