Feedback - Sunrise Software

Feedback

Whether praise or complaint, there’s always something positive to learn from customer feedback. Keep everyone informed from the beginning of the process to a satisfactory conclusion.

1. What Does It Do?

  • Track the priority of feedback across all customers whether positive or negative
  • Identify feedback based on customer contract and identify poor performing products and services
  • Break down actions as tasks and assign to respective owners to implement
  • Keep customers up-to-date at all times via the self-service portal or email

2. Key User Benefits

  • Increased visibility of all customer feedback
  • Improved collaboration and communication
  • Reduced calls to the service desk or customer account manager

3. More Info

Praise or complaint? Whichever it is it’s important to capture, investigate and action all customer feedback appropriately. Without a controlled process customer feedback can become lost in a myriad of email trails and informal discussions, leaving everyone wondering what the latest update is and what progress has been made. Frustrating for everyone – especially your customer.

Sunrise Service Management provides a dedicated process for managing all customer feedback so you’re always up-to-date with the latest status, and can easily keep customers informed along the way. Tasks can be created and assigned for investigation, approval, and remediation activities, so you can enjoy a full audited history of everything that’s happened from the beginning of the process to a satisfactory conclusion.

Customers can use the self-service portal to raise new feedback, or provide updates to existing issues, keeping them informed every step of the way. So whether it’s praise or complaint, there’s always something positive to learn from customer feedback. Let Sunrise Service Management take the frustration out of your feedback process.

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