Whether praise or complaint, there’s always something positive to learn from customer feedback. Keep everyone informed from the beginning of the process to a satisfactory conclusion.
1. What Does It Do?
- Track the priority of feedback across all customers whether positive or negative
- Identify feedback based on customer contract and identify poor performing products and services
- Break down actions as tasks and assign to respective owners to implement
- Keep customers up-to-date at all times via the self-service portal or email
2. Key User Benefits
- Increased visibility of all customer feedback
- Improved collaboration and communication
- Reduced calls to the service desk or customer account manager
3. More Info
Sunrise Service Management provides a dedicated process for managing all customer feedback so you’re always up-to-date with the latest status, and can easily keep customers informed along the way. Tasks can be created and assigned for investigation, approval, and remediation activities, so you can enjoy a full audited history of everything that’s happened from the beginning of the process to a satisfactory conclusion.
Customers can use the self-service portal to raise new feedback, or provide updates to existing issues, keeping them informed every step of the way. So whether it’s praise or complaint, there’s always something positive to learn from customer feedback. Let Sunrise Service Management take the frustration out of your feedback process.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered."