Improve your products, services and processes by harnessing the creativity of those around you.
1. What Does It Do?
- Implement peer review and approval cycles for submitted ideas
- Consistently score approved ideas relating to their impact and business benefit
- Allow staff and customers to vote for the most popular ideas
- Focus energies on improvements with the greatest payback
- Implement ideas and track each individual task
2. Key User Benefits
- Access to the creative potential of your staff and customers
- Increased innovation based on real experiences
- >Improved processes, products and services
3. More Info
Harness the creativity of those around you and manage all moments of inspiration with Sunrise Service Management. All submitted ideas can be manager approved, and peer reviewed, with approved ideas scored according to their business impact and likely benefit. Ideas can even be voted on by staff and customers, helping the truly great innovations with the most popular outcomes to rise to the top.
When it comes to implementing approved innovations, tasks can be created and assigned to individuals for action at the appropriate time. Customers and staff can keep up-to-date with the progress of their suggestions via the self-service portal.
Let Sunrise Service Management manage your ideation processes and don’t miss out on the creative potential of your staff and customers.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."