Invoicing & Charging
Improve commercial visibility by linking invoices directly to the activities, expenses, project milestones, and contract schedules they relate to.
1. What Does It Do?
- Raise invoices from Incidents, Changes, Customer Contracts, Projects, and Company records
- Link invoices back to the activities, expenses, project milestones, and contract schedules they relate to
- Manage the lifecycle of an Invoice through a full approval process before submitting for payment
- Integrate invoiced information with other financial applications
2. Key User Benefits
- Increased traceability over invoices
- Reduced double-handling of information
- Improved visibility of customer contract status
3. More Info
During the lifetime of a customer contract there will always be milestones that require invoices to be generated on a specific schedule. Indeed, depending on the contract type there may be the need to raise ad-hoc invoices based on time and expenses consumed in the provision of the support or service. With Sunrise Service Management you can link raised invoices to the activities they relate to, whether based on project work, incurred out of contract expenses, or on-site customer field service visits.
Sunrise Service Management allows Invoices to be raised, approved, rejected or queried, and then finally submitted for payment. Invoice information can then be passed to accounting software for processing leaving a full record of invoice history within your Service Management platform for each customer and contract.
With simple exporting, or via the Sunrise web service API, approved invoice information can easily shared with financial applications ensuring everyone is always up-to-date with the current financial position.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"The implementation of Sunrise has enabled us to streamline our processes, improve the management of daily operations and provide a fully accountable service to our customers. The adaptability of Sunrise has enabled us to fully customise Incident Management across several teams to ensure that all bespoke requirements are delivered."