Returns RMA - Sunrise Software

Returns (RMA)

Track your supported items at each stage of the returns process from initial reporting of a fault, through to transit, testing, final repair, and resolution.

1. What Does It Do?

  • Submit returns for review and approve or reject as appropriate
  • Track returns through the complete lifecycle from initial reporting through to transit, testing, repair or replacement
  • Manage specific tasks for engineer activity and ensure everyone knows what needs to be done and when
  • Keep up-to-date with automated email notifications for both customers and engineers as the return progresses

2. Key User Benefits

  • Increased visibility of all return activities
  • Helps identify poorly performing products
  • Improved customer communication

3. More Info

Whether you’re a manufacturer or supplier, all too often the products you provide malfunction; despite all efforts, they must be shipped back to site for investigation, and possibly a repair or replacement under warranty. Keeping everyone in the loop, and tracking the current status of a return at every step of the way, is critical to making the whole process seamless and transparent.

With Sunrise Service Management you can track all supported items at each stage of the returns process from initial reporting of a fault, through to transit, testing, final repair, and resolution. This increased visibility over the whole returns process keeps customers in the loop and allows you to gain control over all return requests.

In cases where multiple items require returning each item can be allocated to the same return record ensuring that you have a consolidated view of return activities including the total value of all returned items, and the customer contract they belong to.

As the return progresses individual tasks can be assigned to engineers to fully test the item, undertake and necessary refurbishment. Sunrise Service Management ensures full traceability and visibility of progress very step of the way.

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