The right information, at the right time
Having access to the right information at exactly the right time you need it is vital in today’s statistic driven world. We have all been in the position where a sudden demand for some essential piece of data has been thrust upon us, 5 minutes before that data is needed. So what do you do? Often it is just a quick grab what you can and hope that will be sufficient.
Many of our customers have been able to take advantage of the reporting options through Sunrise Service Management, here are just a couple of examples of what the reporting options have been used for.
The Service Desk Institutes accreditation reports helped support Informatics Merseyside become the first NHS IT Service Desk to achieve 3-star certification.
Introduced reporting to track Service Level Agreements (SLAs) and to keep customers happy. They have now extended this to also report on pipeline for new business
Within Sunrise ITSM, the following reporting services are available:
Demonstrate the true IT support capabilities of your Service Desk, and spot predicted future trends, with these Service Desk Institute SDC accredited performance reports for Sunrise IT Service Management.
What Our Customers Say
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"Thanks to Sunrise ITSM SaaS we are now aligned to ITIL and can push this approach through the entire business. Not only have we improved how we handle our workload, but we can demonstrate our success through more detailed, business-focused reporting."
"Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"It’s all there at your fingertips with Sunrise. When we showed Sunrise ITSM to the rest of the team, it was a case of ‘when can we have it?'"
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed."