ITSM Management Reporting Suite

Gain valuable insight with immediate access to operational information, and key performance metrics or build your own and share commonly useful reports with others.


Supporting the business is the key role of IT today and keeping on top of your Service Desk’s performance is a clear way of showing value to your business. Sunrise IT Service Management features hundreds of flexible, feature-rich, out-of-the-box report combinations. When combined with the ability to easily filter your data, and an integrated report builder, you really can get access to the data you need, exactly when you need it.

All reports are available in a variety of formats including tabular, details, and graphical, ensuring there’s always a report for every occasion

With an integrated suite of reports your Service Desk statistics are visible immediately, displaying both past performance and future trends. Whatever your reporting needs, the options are almost endless.

Management Reports

Management Reports in a nutshell

  • Monitor performance trends of your agents and teams over time
  • Graphically display information trended over a rolling 12 month period
  • Quickly create tabular, details and graphical reports using the integrated reporting features
  • Export your data quickly to external reporting tools

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Sunrise Customers

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“We can now generate a report at the end of term for schools, showing what has been achieved. We can justify our costs by showing exactly what they are getting for their money, which we just couldn’t do before”

Key Benefits

  • Clear visibility of trends over time
  • Improved decision making based on actionable data
  • Clarity over Service Management performance
  • Increased collaboration and information sharing
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