ITSM Supplier Management

Maintain a complete view of all your supplier activities, what they supply and their overall performance, by tracking and tracing their contributions to the delivery of your service to your customers.

Introduction

Life’s easier when you have a complete view of all your suppliers. Receive live updates and exchange information quickly to ensure full track-and-trace visibility of your supplier’s actions and their impact on your services. All suppliers can be assigned their own Service Level Agreements (SLAs) which record and measure performance statistics independently of your own internal SLAs. Should something go wrong, you’re automatically emailed, pinpointing what has gone wrong and showing who is responsible. You can also see who the best performing suppliers are, giving you more justification for working with them again.

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With Sunrise IT Service Management you can allow your suppliers to log into your Service Management solution, giving them visibility of specific information such as incidents and problems they’re working on, orders for products and services they provide, projects and work orders they’re involved in, or any other element you may require. This ensures immediate access for all external third parties to the right information at the right time.

Supplier management is also fully integrated with the Sunrise IT Service Management Risk and Audit modules allowing you to identify potential issues within your supply chain, implement management controls, and perform regular audits where necessary to ensure appropriate quality is maintained. Integrated reports allow supplier performance to be analysed in detail, enabling you to focus on the bigger picture.

Whatever type of supplier you manage you’ll find tracking all your supplier commitments and activities a breeze with Sunrise IT Service Management.


Supplier Management in a nutshell

  • Consolidate your supplier details into a central location with secure access
  • Keep track of the important individuals within each supplier
  • Identify the assets provided by your key suppliers and their warranty status
  • Monitor underpinning contracts for all of your suppliers and track their performance over time

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Sunrise Customers

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“Sunrise provides our staff with the knowledge they need to fix problems simply and quickly without being 100% reliant on the IT department”

Key Benefits

  • Improved supplier relationships
  • Increased productivity
  • Better visibility of risks within the supply chain
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