ITSM Wallboard

Never be lost for a stat again. Monitor your key performance indicators with a range of comparative visualisations and gain detailed operational insight across your service management disciplines.

Introduction

Busy Service Desks produce lots of data and it’s easy to lose sight of what’s important. You never know when you’ll need that important statistic or piece of information. Never go hunting for stats again and gain a visual early warning of potential issues that require additional attention or escalation, with a Wallboard for Sunrise ITSM. Gain a complete overview of your Service Desk by visualising data with stunning charts. Monitor current versus historical performance, and check progress against targets that the Service Desk team can work towards together. You can even publish a Wallboard to management, or make it public by displaying your stats proudly on a wall for everyone to see.

Wallboard Operation Performance

By building comprehensive Wallboards that provide visual feedback to both users and managers, Sunrise Service Management lets you focus on the little things, while it monitors the rest.

With Sunrise IT Service Management you can proactively monitor agent workloads, identify service level trends, benchmark current performance against previous months and years, and monitor the perception of the quality of your service through customer surveys. Whatever statistics you need to survive, you can be sure that Sunrise IT Service Management contains the lot.


Wallboard in a nutshell

  • Organisation-specific Service Desk metrics mean you only see what is important to you and ensure that sensitive information remains secure
  • Monitor single or multiple Sunrise Service Desk operational Key Performance Indicators (KPI) and benchmark them over time
  • Proactive management of resources based on up-to-the-minute utilisation information
  • Monitor performance in a single location, ensuring that decisions can be made more confidently and quickly
  • Consolidate information across multiple systems, databases and applications, into a single Dashboard

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Sunrise Customers

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“Sunrise’s reporting capabilities are second to none. The solution is clever enough to spot trends and enables us to prioritise and tackle areas of weakness immediately”

Key Benefits

  • Show the true value of IT
  • Prompt and informed decision making
  • Increased visibility of Service Management key performance indicators
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