Bedfordshire Police has selected Sostenuto ITSM to meet ITIL needs and support over 2,000 users.
Chessington, UK – 12 May, 2008 Bedfordshire Police Force has selected Sostenuto from Sunrise to help with their implementation of ITIL and support for their user community.
The Computer Services team at Bedfordshire led by Manager John Robinson is responsible for technical support, application support and the service desk, supporting over 2,250 users. Robinson outlines the reasons for choosing Sostenuto:
“Sostenuto is closely aligned to ITIL and we will be implementing a number of ITIL-related modules, so it’s a good match. We have also used a previous Sunrise product so we were comfortable with Sunrise as an organisation.”
Alongside ITIL compatibility, Bedfordshire expect Sostenuto to offer measurable improvement in the time taken to resolve incidents.