South Wales Technical College migrates to Sostenuto for IT Service Management and ITIL needs
CHESSINGTON – January 13, 2009 – Bridgend College today announced that it is migrating to the web-based Sostenuto helpdesk service desk system, from Sunrise Software, as it looks to improve its IT service management and move towards the ITIL framework for best-practice IT service delivery. The further education college is home to over 10,000 students and 800 staff across five campuses.
Sostenuto ITSM helps organisations achieve best practice in service delivery by introducing a proactive service desk, service level agreements and helping organisations keep track of their IT assets. Best practice ITIL processes are pre-built in Sostenuto for quick and easy implementation, but because of the system’s modern design they can be further configured to suit an organisation’s individual requirements.
Bridgend College is taking advantage of Sostenuto’s modular design to adopt a phased approach to ITIL compliance, starting with incident management, before moving onto some of the more advanced aspects of ITIL such as change and release management. It is also implementing a knowledge base and plans in the future to introduce the Chameleon browser-based portal, so students and staff can manage their own support queries through the college’s website.
Tom Weston, executive chairman of Sunrise Software, said: “Bridgend College is a valued customer and we are honoured to be assisting them in moving to the next phase of their service management journey.”