Sunrise Software showcases latest service management platform and SDI accredited report capabilities at Service Desk and IT Support Show 2016
First look at newest service management enhancements for exhibition visitors
Chessington, Surrey, 3rd June 2016 – Sunrise Software, a leading supplier of IT service management (ITSM) solutions, will be exclusively previewing the upgraded version of its service management platform, Sostenuto, at this year’s Service Desk and IT Support Show, ahead of its official launch at the end of June. Visitors to the exhibition will also be given the chance to see Sunrise’s enhanced Service Desk Institute (SDI) Performance Report capabilities. Service desks who are undertaking the SDI accreditation process will find this report pack of great benefit.
Sostenuto 5.1, the latest version of Sunrise’s service management platform, has been developed with the user in mind; making the platform easier to use and supporting the move for greater self-service capabilities within organisations. New feature enhancements include simplified and customisable dashboards, integration with popular online chat applications and greater search functionality so end users can access the knowledge base and find the information required within a click of a button. Key to the platform upgrades was the desire to aid busy service desks by providing them with functionality that enables them to respond to queries more effectively, increase team productivity and promote self-service within the business.
As a part of Sunrise’s ongoing support of the SDI accreditation and commitment to the industry in improving processes and the quality of service received by end users from service desks, Sunrise has developed 20 newly enhanced SDI reports, which will enable organisations to gain greater value from the data held on service desk performance. Included in the new suite of reports, which form part of the evidence pack for organisations being audited by the SDI, organisations will benefit from alterable targets and the ability to set multiple KPIs per call source or based on priority, and improved readability of the reports. Service desks will be able to easily and demonstrably show the value that they are providing to the organisation whilst reap the rewards of greater visibility and more detailed metrics on the performance of the service desk, which will allow them to make better business decisions.
Geoff Rees, Director of Business Services and Sales at Sunrise Software, comments: “As the benefits of Service Management concepts and principles are being recognised and applied across other operational areas of the enterprise, let’s remember where this all started – within the IT department and certainly around the IT Service Desk! The ideas, practices and toolsets that enable a high standard of service delivery anywhere within an organisation are more relevant than ever. We’re focused on helping teams deliver exceptional levels of service, be it to employees and colleagues or business customers. These teams not only add value to the organisation, they also show how operational efficiencies and continuous improvement can really make a difference.”
For a demonstration of the latest and enhanced offerings, please visit Sunrise Software at the Service Desk and IT Support Show, 8-9 June, London Olympia on Stand 516.