HR Case Management at 2016 HR Software Show

News Release

Sunrise Software showcases enhanced HR Case Management at 2016 HR Software Show

Updated platform offers improved functionality and greater visibility to deliver more consistent approach to HR Case Management

Chessington, Surrey, 10 May 2016 – Sunrise Software, a leading supplier of IT service management (ITSM) solutions, will be highlighting the launch of its newly updated HR Case Management (HRCM) software solution at this year’s HR Software Show.

The software, which uses an intuitive platform to enable organisations to improve HR service delivery, will be demonstrated at Sunrise’s stand, H158, on both days of the event. Leveraging its expertise in the IT service management market, Sunrise’s HRCM solution builds upon the best practice principles utilised by IT service desks to aide HR teams in the effective management of employee communications and collation of critical data.

The web-based platform has been developed to meet the increasing demand from organisations for a solution that enables the busy HR teams to have a consolidated view of all employee communications, whether these are logged via telephone calls, email or through the self-service portal, so that HR cases are resolved effectively and efficiently. The improved case management functionality enables HR teams to remove the risk of duplication of information and communication with employees by ensuring queries are directed to and actioned by the relevant subject matter expert, and not multiple members of the team. This results in greater satisfaction levels from the organisation and saves time for the HR team, which can then be re-focussed on other strategic business areas.

Through the fully customisable portal, HR teams are able to implement a tailored process for their business so that all HR queries are dealt with in a consistent format; making internal reporting easier. Furthermore, with the ability to manage long-term cases, and have a central repository for everything from grievances to maternity or paternity leave, the Sunrise HRCM solution provides a full audit trail of all communications should the information be required for an employee hearing or compliance purpose.

Neil Penny, Product Director of Sunrise, comments “As a whole the HR industry has continued to embrace the development of new technology, yet we are still seeing organisations that struggle to effectively implement an HR case management solution that can meet the business demands and afford the HR team the visibility and flexibility required to manage the multitude of queries they receive on a daily basis. To remediate the problem of poor case management, many organisations are now turning to a traditional service desk model and seeking the implementation and formalisation of business workflow processes.”

With the ability to fully automate and manage key HR processes, organisations can push case information to tailored dashboards for quick access of open cases, and pull trend reports so the business can identify any ongoing or recurring employee issues.

Neil adds: “The HR team is often a much maligned department within organisations, yet they are at the front-line with employee cases, questions, issues and requests. Through an effective implementation of the right case management solution, HR teams will be able to demonstrate to the business not only the sheer volume of work they are dealing with, but the high level of customer and employee service that they are delivering and, if done correctly, the cost and time savings that can be made. This builds better understanding within the business, whilst improving the employee experience.”

For a demonstration of the latest version of the Sunrise HR Case Management Solution, please visit Sunrise Software at the HR Software Show, 15-16 June, London Olympia on Stand H158.

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