2014: Service Desk & IT Support Show - Sunrise Software

News Release

Sunrise Software looks to ‘Wow’ visitors with extended Service Desk functionality and new HR Case Management

Sunrise celebrates 20th anniversary in IT Service Management at Service Desk & IT Support Show

Chessington, Surrey, 8 April 2014. Sunrise Software will be demonstrating the latest version of its Service Desk software on stand 200 at the Service Desk & IT Support Show (SITS) on 29th – 30th April 2014, at Earl’s Court in London. This year Sunrise marks its 20th anniversary by showcasing the product innovation that it has become renowned for, with extended functionality and reporting capabilities, as well as a brand new HR Case Management solution. Sunrise has consistently delivered creative solutions to meet its clients business requirements, for example, becoming one of the first vendors globally to introduce a truly browser based Service Desk platform as long as 10 years ago.

Sunrise Software will be showcasing a completely new HR Case Management solution that extends the proven processes currently enjoyed by hundreds of IT Service Desks and applies them to enabling the management of requests, queries and policies for HR. Launching in April, Sunrise Software HR Case Management will enable HR departments to manage contacts (both for staff and applicants), third party contracts, service level agreements and a knowledge-base efficiently, saving time that can be released back to the business for more strategic work.

Visitors to SITS 2014 can also expect to see Sunrise showcase a raft of other exciting capabilities:

  • A visually compelling browser based User Interface (UI) that is based on leading edge HTML5 and CSS3 components.
  • Genuine cross platform mobile access to the UI from laptops/desktops, tablets and smartphones enabling staff to work from any location.
  • Industry leading reporting and wallboard capabilities, both in real time and historical, including support for the Service Desk Institute Performance Management reporting suite – one of only 3 vendors to offer this.
  • ‘Gamification’ features to introduce Reward, Recognition, and Teambuilding into the Support and Customer Service environment – also included in HR Case Management.
  • The ‘Platform’ approach to enable Service and Request Management processes, not only within IT but right across the organisation.

Geoff Rees, Sales Director at Sunrise Software said; “The annual SITS show remains the industry landmark event and after 20 years shows no sign of relinquishing its prominence. For Sunrise, this special year represents an opportunity to demonstrate our continued commitment to the sector and to prove that a proud UK based SME software developer can deliver leading edge software which benefits both large and small organisations alike – as represented by our diverse client base. We look forward to welcoming all visitors to our stand over the 2 days.”



About Sunrise Software

Sunrise Software has 20 years’ experience implementing service management software that enables organisations to support both internal and external customers. The software is designed to meet industry best practice and is easily configurable to meet individual organisations’ specific needs.

The software is browser based, making it easy and intuitive to use. It comes in several versions suitable for Customer Service departments that are speaking to external customers, IT departments providing technical and support services to the business, and other departments such as Facilities management and HR/Payroll that are providing services to staff and managing third party suppliers.

The software is available on-premise or as a Software as a Service/ Cloud solution and is used by numerous high profile organisations including Anglian Water, the NHS, University of Greenwich, Muller Dairy and many more.

For more information please visit: www.sunrisesoftware.com


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