Chessington, UK February 07th, 2005: Sunrise Software, one of the UK’s leading IT Service Management enterprise software vendors, has announced the forthcoming release of Sostenuto ITSM 2.0, its next-generation IT Service Management tool.
Sostenuto has gained an impressive following from buyers since it was brought to market as a growing number of organisations have signed up to the fully web based solution, including names such as Anglian Water, Abacus, Birmingham City Council, British Heart Foundation, Eidos, and the Pensions Trust.
Tom Weston, Chairman of Sunrise, commented: The uptake of Sostenuto V1 has shown that buyers are looking to replace the traditional help desk systems with more flexible solutions that can encompass further services and help them to align IT more closely with their business requirements. With Version 2, Sostenuto’s fully web based technology is set to come into its own even more and this is only the beginning.
Version 2 includes web services integration, which will allow Sostenuto users to access data from external tools run as web services, directly from the Sostenuto desktop.
‘Direct access to web services via Sostenuto will reduce IT service call times giving teams more time to focus on providing customer service in other ways,’ said Tom Weston.
Sostenuto 2.0 also provides Windows mobile and enhanced browser access to the service management database, via its Chameleon tools.
‘Through a networked Windows mobile device such as a handheld computer, members of the IT service desk team can interrogate Sostenuto in real time, recalling information on service requests, IT assets and job status without waiting for manual synchronisation,’ said Weston.
‘Chameleon, our self-service customer portal has also received enhancements to provide a friendly and useful tool for end-users to search, log, and review incidents,’ said Weston. ‘Account management functionality including a password recovery tool has also been added’.
Sostenuto ITSM 2.0 and Chameleon 2.0 will be officially launched at HITS the Helpdesk and IT Support Show, held at Olympia April 26-28, 2005. Visit stand 610 to see the new version and enter a competition to win an exciting prize.
About Sunrise Founded in 1994, Sunrise is a leading independent provider of Service Management solutions for IT and across the enterprise. With a base of over 1,000 blue chip and public sector clients, including names such as Royal Bank of Scotland, Eidos, Onyx, United Utilities, Astrazeneca, The Local Government Association and Birmingham City Council, Sunrise is consistently at the forefront of innovation in the Service Management arena. Sunrise’s family of Service Management solutions includes its widely used Enterprise client server product as well as Sostenuto, its innovative and powerful 100% browser based solution. Sostenuto has been designed with an unparalleled level of flexibility to resolve business service management challenges, improve process efficiency and create value for the organisation, today and in the future. For more information on Sostenuto and Sunrise Software, contact Angela Steel on 020 8391 9000 or email firstname.lastname@example.org.