Sunrise Software today announced that its widely used browser based IT Service Management, Customer Service Management and Service Desk solutions are now available as cloud-based services. The move to a Software as a Service model will enable on-demand access to industry leading solutions, with minimal customer involvement in terms of day to day management.
As the demand for cloud based solutions increases, Sunrise has responded by working with world class hosting partner, Navisite – a recognised partner of choice in the ITSM industry – to deliver Sunrise’s solutions with unrivalled levels of system availability and resilience. Those adopting the cloud model will benefit from real-time backup, resulting in less data loss, and maximum business uptime – essential for gaining competitive advantage.
Geoff Rees, Sales Director for Sunrise Software commented: “Sunrise recognises that to deliver the best and most appropriate IT and customer service management solutions, you must offer choice. This expansion to the cloud is doing exactly that.” He continued: “The benefits of a ‘Software as a Service’ model are now widely recognised. Scalability, rapid implementation, security and accessibility are all drivers for adoption, but so is the reassurance of knowing you are using the best software solutions out there, being managed by the experts.”
Customers choosing a Sunrise Software cloud-based service management solution will receive the widely acclaimed Sostenuto ‘workflow generator’, along with a set of pre-configured workflows, allowing their solutions to work in accordance with a chosen set of IT or business processes. Of the Sostenuto family, IT Service Management, Customer Service Management and Service Desk solutions are all being made available in the cloud.
Sunrise’s flagship product, Sostenuto ITSM, introduces a comprehensive ITIL based platform into an organisation, while Sostenuto CSM is a customer service management solution which has been designed specifically to enable service teams to manage customer queries effectively, without compromise. Ideally suited for a cloud environment, Sostenuto CSM provides one common platform which everyone, including third parties, can easily access and update, resulting in a uniform team approach and vastly improving organisational efficiency.
Sunrise Software will continue to offer ‘on-premise’ solutions to customers who prefer this approach.