Sunrise Software shows latest expanded version of ITSM solution and previews new solution for Managed Service Providers
The IT Service Management Show (SITS), 3rd to 4th June 2015
Olympia Conference Centre, London UK
Chessington, Surrey, 27th May 2015. Sunrise Software, a leading supplier of Service Management solutions, will be demonstrating the latest version of its flagship product Sunrise ITSM on Stand 516 at the The IT Service Management Show (SITS) on 3rd to 4th June, Olympia Conference Centre, London, UK. Sunrise will also be previewing its forthcoming solution for the Service Provider sector, to be released on 30th June 2015
Sunrise will be running regular demonstrations of the new features in Sunrise ITSM including IT risk management, project management capabilities, IT training and skills management. In addition attendees will have the opportunity to see in action the new Wallboard (a graphical display of real-time key metrics for staff and managers) and Mobile configurations.
Geoff Rees, Business Services Director of Sunrise, said; “The new functions that we have incorporated into the latest version of our ITSM product go well beyond the capabilities normally associated with IT Service Desk software – instead, Sunrise ITSM is a platform for providing management, control and visibility across an entire IT operation.”
“At the end of June we will release another Service Management product to meet the demands of Service Providers. These businesses often require an ITIL based approach to service and support processes as well as the capability to map and manage complex contractual and supply chain relationships within the operational platform. Service Providers tell us that they need a platform that can reflect the services and SLA’s that they have contracted to with their clients and they have found this to be a shortcoming with simple or ‘one size fits all’ offerings.”
Additionally the Service Provider product will include an opportunity/customer relationship management functionality and a RMA process (Return Merchandise Authorisation). An Inventory/Stock Management feature enables item stock counts including the location, i.e. out for delivery or in an engineer’s van stock. Also included is the ability to track time and resources spent on particular projects/customers on and off site.
For more information on Sunrise Software, its products, services and customers, visit Sunrise Software on stand 516 or visit www.sunrisesoftware.co.uk