The Service Desk has transformed from ticketing and password resets to COVID home-working saviour. From the silo of IT to collaboration via integration with key digital services – Teams, Jira and Power BI. From manual administration to automated processes touching the whole organisation.
Join Steve Broadhead & Sunrise on a 30 min journey through the lens of the modern service desk platform as they reveal added value in unforeseen places.
In this webinar recording you will discover:
- Where to spot opportunities to add value
- The benefits of wider use of ITSM software
- Integrations you can’t afford to miss
- Key applications beyond IT
- How an open platform can adapt to new opportunities
Steve Broadhead is a technology journalist, technical researcher & author, guitarist and occasional comedy writer, who brings his unique perspective to the world of ITSM through 30+ years’ association with the IT industry.
Automation & Integration – ITSM, above & beyondJoin Sunrise to resolve today’s challenges of IT & Enterprise Service Management. See how to easily build automated workflows for common cross-department scenarios, including new starter requests, replacing devices or supporting logistics quickly in times of crisis. Communication has never been more important – enterprise collaboration using Teams, Jira, Slack can be integrated seamlessly with the service desk tool. And reporting to the Board and departmental management is easy via Power BI integration at your finger-tips. Sunrise Service Management platform is easy to use, adaptable and proven over 25+ years – join our demo to find out more.