ITSM Software in the NHS

The highly demanding, service-driven profile of the NHS requires IT service desk software that is underpinned by efficient world-class practices and delivers outstanding business value. Budget constraints are not new, but shared services and multiple-department, non-IT helpdesks as well as self-service portals and automation by astute use of workflow are proven means ITSM in the NHS can deliver more for less.

Easy to use and adaptable to change as the service desk requirement evolves, Sunrise ITSM is proven in the NHS.

Here are just a few of our customers in the NHS, or read more about Public Sector and Not-for-Profit ITSM.

Pennine Care ITSM

Informatics Merseyside ITSM


We are proud to work with so many organisations in the public sector; read what some of these customers say about Sunrise.

  • Sue Keating

    Service Performance Lead

    For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs

  • Phil Bex

    Service Desk Manager

    Sunrise really is configurable, flexible and cost-effective, giving us the ability to make continuous improvements so support is as seamless for users as possible.

  • Gary Bayliss

    Head of Service Management

    Sunrise has allowed us to quickly adapt our service delivery models to whatever requirements or demands the business makes of us. Sunrise has been the foundation on which we have been able to quickly define, design and deliver new support models and services aligned with ITIL methodology.

  • Simon Rees

    ICT Customer Support Manager

    Sunrise has the right combination of cost, a user-friendly interface and functionality, alongside the web-based, cross platform accessibility, which enables the teams to login to the platform via mobile devices such as tablets and smartphones. This combination sets Sunrise ITSM apart from the competitive offerings that we reviewed.

  • David Gordon

    Head of IT Service Operations

    As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value.

  • Nicki Burton

    Director of Technology & Corporate Programmes,

    The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking.

  • Clare Watson

    Service Delivery Manager, NPW

    We can now generate a report at the end of term for schools, showing what has been achieved. We can justify our costs by showing exactly what they are getting for their money, which we just couldn't do before

  • John Griffith

    Application Support

    Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with.

  • Judy Barker

    , Information Governance & IT Services Manager

    We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area.

Case Studies

Read more of our customers’ experiences of Sunrise, please take a moment to look at their case studies:

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