Operations & Service Delivery
Businesses can be complex with many moving parts involved in delivering great services to your customers. But they don’t need to be. Streamline your critical business operations with integrated Service Management capabilities, and simplify the delivery of your products and services.
Achieving exceptional levels of service
From managing individual change requests, to delivering long-term customer projects, your service delivery functions are under a constant threat of being overloaded with demands and requests. Without proper management these can be easily missed leading to delays and customer dissatisfaction. But this doesn’t need to be the case. Sunrise Service Management includes many features that ensure operational teams and service delivery functions work together and collaborate on one single platform.
With Sunrise Service Management you’ll never lose sight of the products and services your customers use, you’ll increase the visibility of your active projects, as well as keep control of your change and release processes.
Sunrise Service Management allows you to proactively manage the unique levels of support you provide to your customers. Collaborate on a single integrated platform, across all operational areas of your business and deliver levels and quality of service to your customers that are unparalleled.
Customers who use it
Many of our customers have taken advantage of the services available to control and manage their business operations more effectively. One of those customers is INPS who uses Sunrise’s Configuration Management functionality to track the numerous services that it supports. Thanks to Sunrise Service Management, INPS know exactly which customers are connected to the different systems they have in place and how they are using the various services, enabling them to target any changes swiftly and accurately.