News Release Leading provider of cloud solutions selects Sunrise Software’s Sostenuto Service Desk solution to support customers across Europe Chessington, 24th January 2013 – UK-headquartered Service Management company Sunrise Software has announced that...
For an IT Service Provider, as if winning a customer in the first place isn’t hard enough in what is a devilishly competitive marketspace, then holding onto them can prove even harder, as other MSPs try to tempt them away. Regarding the latter – customer retention –...
Spotlight on ITSM for Service Providers; how customer support and contract management assist customer engagement, retention and value-add over the lifetime. To watch this spotlight demo please view below See how customer support and individual contract management can...
IT Service Management (ITSM) or the artist formerly known as ‘helpdesk’ has been around now for several decades. Throughout that time, it has primarily been linked to the enterprise, very much seen as a ‘must have’ application for managing an enterprise’s user base –...
Spotlight on ITSM for Service Providers; how reporting & analytics assist customer engagement, retention and value-add over the lifetime. To watch this spotlight demo please view below Customer analytics and reporting adds value to ITSM for IT and Managed Service...
