Wikipedia defines Customer Experience as ‘the sum of all experiences a customer has with a supplier of goods and/or services, over the duration of their relationship with that supplier’. This relationship is crucial in customer happiness and customer retention and...
Upskilling your service management team Service management has evolved to become a key career choice for individuals from many backgrounds. Combining elements of technical knowledge, project management and analysis, a customer focus and people-skills, career prospects...
Power Up your ITSM! Automate, Integrate, Collaborate with Sunrise. Visit Sunrise on stand 520 for demonstrations of the latest ITSM & Service Provider software. Find us to the left of the entrance, next to Theatre 1. Sunrise customer Sunderland City...
Modern organisations are utterly dependent on their IT infrastructure. If core IT services or systems are unavailable for just a few minutes, operations can grind to halt. To avoid this, most organisations implement rigorous IT Service Management (ITSM) systems and...
For a Service Provider, managing potentially thousands of customers, each with possibly several contracts – all with different start-end dates, and with multiple SLAs in place – is a support nightmare. Remember, every customer thinks they are “the special one”. So,...
