Probably since the Ancient Greeks, “can I get a report on this?” has been a commonly heard request from management, customers, sales, marketing and all, regardless of the business in hand – after all, there have always been dissatisfied customers… Back then it would...
“Existing in its highly elastic demand environment, an MSP needs all the customer-focused ammunition it can bring into play. Where Service Providers have often gone wrong here is in assuming that they can deliver customer satisfaction using a mishmash of...
Spotlight on ITSM for IT Service Providers; how integration and automation assist customer engagement, retention and value-ad over the lifetime. To watch this spotlight demo please view below
SDI Unity Beyond the Service Desk, Enterprise Service Management in the New Normal.. Join the SDI and Sunrise for one day of the latest Enterprise Service Management content streamed free online. Let’s be brilliant together as we discuss the importance of converging...
ITSM Self-Service and Service Catalogue overview datasheet pdf. Offering your customers a first class experience is really a must it you want to encourage them to sdopt Self-Service instead of picking up the phone. Your IT team may not be available 24 x 7 and many...
