Reporting & Analytics

Knowledge is power – have the data you need, when you need it

The right information, at the right time

Having access to the right information at exactly the right time you need it is vital in today’s statistic driven world. We have all been in the position where a sudden demand for some essential piece of data has been thrust upon us, 5 minutes before that data is needed. So what do you do? Often it is just a quick grab what you can and hope that will be sufficient.

Then there is the situation where you don’t know exactly what you need to report on, so you report on everything, and then no one then reads it because the important information is clouded by irrelevant and useless data.

At Sunrise we don’t believe in reporting for reporting sake, but we do believe in having options. Sunrise Service Management includes a range of different reporting options which enable users to report on the statistics that really matter. Create reports on historical data, real-time statistics and tailor these so that only those who need to see it, do.

There is so much power to be had from good reporting, and with Sunrise Service Management the power is yours.

Good Reporting

Many of our customers have been able to take advantage of the reporting options through Sunrise Service Management, here are just a couple of examples of what the reporting options have been used for.

Informatics Merseyside

The Service Desk Institutes accreditation reports helped support Informatics Merseyside become the first NHS IT Service Desk to achieve 3-star certification.

Callstream

Callstream Case Study

Introduced reporting to track Service Level Agreements (SLAs) and to keep customers happy. They have now extended this to also report on pipeline for new business.

What is included?

Within Sunrise Service Management, the following reporting capabilities are available:

We understand what makes good reporting

Sunrise’s reporting capabilities are second to none. The solution is clever enough to spot trends and enables us to prioritise and tackle any areas of weakness immediately. It’s also an excellent strategic tool giving us the hard evidence we need to drive forward business change and support industry compliance.

Channel Island COOP Society

Get in touch

Fields marked with an * are required

What can we help you with?

Company name

Your Contact Details

Your name

Comment

How did you hear about us?

Next steps…

Whatever your requirements, join other organisations in discovering what Sunrise Software can do for you.

Back to top