Whereas once, the biggest penalty that Service Desks would pay for failure was disgruntled users unable to use their printer or connect to the network. Now risk management is a company-wide issue with severe penalties; here’s how Service Desks must respond. IT is now...
Originally published on Continuity Central.com Businesses often overlook the usefulness of service management tools that they already have at their fingertips as a way tostreamline and effectively manage internal risk processes. Dean Coleman, our Head of Service...
Upskilling your service management team Service management has evolved to become a key career choice for individuals from many backgrounds. Combining elements of technical knowledge, project management and analysis, a customer focus and people-skills, career prospects...
Modern organisations are utterly dependent on their IT infrastructure. If core IT services or systems are unavailable for just a few minutes, operations can grind to halt. To avoid this, most organisations implement rigorous IT Service Management (ITSM) systems and...
It’s called Enterprise Service Management, though you could equally call it ‘adaptability’. Either way, Enterprise Service Management – ESM – vs ITSM is an ever more common practice. ESM is applying the principles and enabling technology of Service Management, more...
