Empowering your Service Desk teams to provide service excellence
Enabling great customer service from the first call
The moment your customer logs a support call with your organisation it is vital that great customer service is the priority, if their experience is not a good one, the impact this can have on other areas of your business is significant.
We understand how important the Service Desk is on all areas of the business, and so we have created a range of ITIL-based features that facilitate a high performing Service Desk environment capable of providing your customers with the support they deserve when they need it most.
From desktops, laptops, tablets and smartphones, Sunrise Service Management allows your support analysts to access the Service Desk on their preferred device, any time of the day and anywhere they choose.
We understand what makes a good Service Desk
We know all about Service Desks. Our own Service Desk team (using our own Sunrise Service Management software of course) achieved customer satisfaction scores of over 96% in 2014. Need more proof that we know what makes a great Service Desk? Here’s what some of our customers say about ours…
You guys have one of the best Service Desks I have ever had the pleasure of dealing with.
Andrew Mitchell, RPMI
Great work and response! Always a quick response, and majority of the time, all my issues are resolved. In the event that it can't be - my request is added to an Enhancement list for further development. Never a headache to log a query or fault!
Ryan Holmes, Softcat
Excellent service as usual, wish all companies had support teams like Sunrise
Gaurav Kathuria, Canterbury Christchurch University
We truly understand what makes a great Service Desk, and it all begins with the right tool for the job.