Service Desk Software
Core ITIL processes plus Project, Risk & Compliance, Contract & Order Management
When customer service is the priority
The moment your customer logs a support call with your help desk software it is vital that great customer service is the priority. If their experience is not a good one, the impact this can have on other areas of your business is significant.
We understand how important the Service Desk is on all areas of the business, and so we have created a range of services within Sunrise ITSM that are designed to ensure that your Service Desk agents have the information they need, when they need it.
We understand what makes a good Service Desk
We know all about Service Desks. Our own Service Desk team (using our own Sunrise ITSM software of course) achieved customer satisfaction scores of over 95% in 2016. Need more proof that we know what makes a great Service Desk? Here’s what some of our customers say about ours.
Great work and response! Always a quick response, and majority of the time, all my issues are resolved. In the event that it can't be - my request is added to an Enhancement list for further development. Never a headache to log a query or fault!
Ryan Holmes, Softcat
You guys have one of the best Service Desks I have ever had the pleasure of dealing with.
Andrew Mitchell, RPMI
Excellent service as usual, wish all companies had support teams like Sunrise
Gaurav Kathuria, Canterbury Christchurch University