From ticketing and helpdesk software, to IT Service Management solutions, ITIL adoption and SaaS, Sunrise has been a key contributor to the development of the Service Desk industry. Sunrise was established in 1994, and prides itself on being at the forefront of helping organisations to deliver services and manage business processes. In excess of 1,000 customers of every type and size have purchased Sunrise products, ranging from enterprise scale Service Management projects through to straightforward Service Desk implementations. Our expertise and knowledge gained from working with such diverse clients, in both Public Sector ITSM and Commerce, contributes to our product development and future customer implementations.
We have been true innovators, being one of the first companies globally to bring to market a 100% browser based application for this sector.
Independent and well connected
Sunrise is a UK company, independently owned since 1994. We develop our software in the UK and we support our customers from here. Those interested in ‘Software as a Service’ should take confidence in the knowledge that the business partner for our SaaS IT Service Management offering is IBM Cloud, a global network of Tier 3 data centres which can facilitate almost any data, ‘infosec’ and business continuity requirements. We understand that our obligations evolve with time, and have set up a working committee to ensure compliance with GDPR both from a product aspect and for the commercial entity of Sunrise. You can read more of our view on topics including ITSM and GDPR in our blog.
How we work with customers
We believe in creating an effective working partnership with our customers and to do this we will need to understand the client’s business drivers as well as the technical and functional requirements.
Gaining this understanding will begin from the moment you get in touch with us. Our team will work with your organisation to truly understand what you are trying to achieve and how we can help – if we can’t, or if there is a technical or commercial mismatch, we will say so.
Our highly experienced service delivery team have well proven methodologies suitable for project scopes of all sizes.
Once your project is implemented, customers are supported by Sunrise’s highly rated UK based Customer Service Desk who offer technical support for any issues faced. Additionally clients can access the ‘customer only’ login area on our website and our Self-Service portal which is full of advice and tips on using Sunrise. Training is available regularly at Sunrise offices or at your own site. All clients have an Account Manager allocated to them and this team are backed up by expert technical resources.
We invite feedback from our customers, so you will also be invited to our regular User Groups giving you a chance to meet with both your peers and members of the Sunrise team, learning from other customers and hearing the latest updates from Sunrise.
Sunrise exists for the benefit of its customers, staff and shareholders. We are not ‘all about the IPO’.
We stand for honesty, integrity, openness and giving value for money. No one is hired at Sunrise, regardless of their qualifications, unless they share our values. We are proud of our people, very many of whom have committed large parts of their careers to Sunrise. When customers put their trust in Sunrise by selecting us, we are 100% committed to repaying that trust by delivering the best value that we can.