How Knowledge Creator Turns Resolutions into ITIL-Compliant Knowledge Automatically

Every service desk has the same hidden treasure.

Not in a folder.
Not in SharePoint.
Not in your knowledge base.

It’s sitting inside closed tickets.

And if you’re using Auto Triage and Smart Resolution, you’ve already got something even better than a basic fix - you’ve got beautifully enriched resolutions packed with context, clarity, and steps that actually work.

The problem?

That knowledge is captured… but it isn’t shared.

So customers keep logging tickets for issues you’ve already solved. Analysts repeat the same work. And your knowledge base stays… well… a bit empty.

That’s exactly the gap Knowledge Creator was built to close.

Closed tickets aren’t a knowledge strategy

Here’s what happens in most service desks:

• A ticket is raised

• The analyst resolves it (sometimes brilliantly)

• The ticket is closed

• The fix disappears into history

Even when teams want to create knowledge articles, it often doesn’t happen because:

• It’s time-consuming

• It’s manual

• It’s inconsistent

• It falls to the bottom of the list (again)

The result?
A service desk stuck in a loop: resolve → close → repeat.

Meet Knowledge Creator: knowledge creation that actually happens

Knowledge Creator, powered by Solvyr™ , is  an AI innovation that automatically transforms enriched incident resolutions into publish-ready,  ITIL-compliant, and high-quality knowledge articles.

In other words, the knowledge you’re already creating in tickets becomes knowledge your business can actually use.

No extra writing.
No copy and paste.
No “we’ll do it later”.

Just knowledge - created automatically.

What you get (straight away)

Stronger self-service:

Customers and analysts find answers faster, without raising yet another ticket.

95% faster knowledge creation:

No manual article writing. Your team focuses on support, not admin.

Continuous improvement built in:

Existing fixes are reused automatically, preventing duplicate work and speeding up resolution times.

Safe and accurate:

Built-in checks reduce errors and enforce correct classifications.

Consistent quality, every time:

Every article follows the same standards, structure, and best practice.

ITIL-aligned standards:

Knowledge is consistent, professional, and aligned with ITIL principles.

The results speak for themselves

Here’s what Knowledge Creator can deliver:

Knowledge boost: 10× more knowledge articles produced every month

Creation speed: 95% faster article creation

Cost reduction: 82% lower production costs per article

Annual savings: £22,950 saved per year (based on 50 articles per month)

Bonus win: incident deflection

Self-service isn’t just a “nice-to-have” - it delivers measurable savings.

Even with a conservative estimate of a 5% ticket reduction:

• 1,000 incidents per month → 50 deflected

• £1,125 saved per month

That’s real time back for your team - and real budget back for the business.

Your service desk already knows the answers

The fixes already exist.
The resolutions are already there.
The knowledge is already being created.

Knowledge Creator simply makes sure it doesn’t get trapped in closed tickets.

If you’re ready to turn every resolved ticket into a smarter, more efficient service desk, Knowledge Creator is ready.

👉 Want to see it in action? Let’s talk.