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Let’s be honest - knowledge management sounds brilliant in theory. In reality, it usually looks like this: “We should really write more arti...
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2min
15/01/2026
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Every service desk has the same hidden treasure. Not in a folder. Not in SharePoint. Not in your kno...
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2min
15/01/2026
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Service desks handle an incredible amount of information every day - from system details and trouble...
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2min
15/01/2026
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Analysts fix issues all the time, it’s what they do best. But if the full details don’t always make ...
Reading Time:
3min
15/01/2026
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If you’ve ever opened a resolution note and muttered, “what on earth…?” - you’re in good company. Se...
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2min
15/01/2026
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As 2025 draws to a close, I’ve been reflecting on a year that’s seen Sunrise continue to grow, evolv...
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3min
22/12/2025
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Last month, the Sunrise team attended SDI’s ‘Service Desk Excellence: Unleashing the Fun in Continua...
Reading Time:
3min
10/12/2025
