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When many people think of the IT service desk, they focus on one measure above all: ticket resolution time. While that’s still important, to...
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3min
10/09/2025
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AI is everywhere right now. From smarter triage to chatbots handling first-line queries, artificial ...
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3min
10/09/2025
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Service desk leaders often find themselves in a unique position. You’re on the front line of IT supp...
Reading Time:
3min
10/09/2025
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“You don’t build a business. You build people, and people build the business.” – Zig Ziglar Your peo...
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4min
1/08/2025
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We recently attended SDI’s in-person event Building a Happy Service Desk, and the theme couldn’t hav...
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3min
9/07/2025
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We had the chance to attend SITS again this year, and as always, the real value wasn’t just in the k...
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3min
27/06/2025
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Project management for IT projects can sometimes feel like trying to herd cats; just when you think ...
Reading Time:
4min
7/05/2025
