Watch the 5 min video tour of MSP Service Desk
MSP software centred around each customer
There is constant pressure on Managed Service Providers to supply innovative new services and to grow business activities, customers and revenues. Needing to provide an excellent service, maintaining a tight grip on costs, while remaining continually competitive within their chosen market is vital, and quality of customer support is seen as a key competitive differentiator.
ITSM for MSPs boosts customer engagement, retention, and value.
MSP help desk software is built to keep track of your contractual commitments across numerous customers, covering a myriad of supplied products and services. When each customer has their own complex hierarchy of service level targets to support , meet and report on, it’s easy otherwise to become lost in identifying who and what to support. Without this clarity, your quality of service can suffer and support costs can inevitably increase.
Enhanced MSP Features and Interface
Beyond the ITIL framework, the software offers value-added features such as project management, customer contracts, and crisis management. Its modern HTML5 interface, coupled with advanced functionalities like dynamic searching, complex SLA management, and a customisable self-service portal, significantly enhances the operational efficiency and governance capabilities of MSPs.
A single MSP platform for complete control
With quality of service critical for IT Service Providers to safeguard their customers’ long term business, maintaining excellent service management disciplines over multiple channels, integrating service updates with other key applications, and having detailed reporting available, all add crucial customer value.
Sunrise Service Management software is designed for IT Managed Service Providers to manage the processes, events, and functions that impact on the effective operational performance of the entire company, often beyond the IT help desk.
Sunrise Service Management helps make this a reality.
It is fully equipped with everything you need to manage your business growth, service delivery and ongoing support services.
Sunrise Service Management is a single platform providing a complete view of all customer interactions, enabling you to offer exceptional customer service through effective and efficient operational performance
Sunrise Service Management offers over 30 different services and components to assist Service Providers in competing and managing their operations effectively, creating a platform for growth and profitability.
From Incident Management to Self-Service, our Service Desk modules are designed to keep your Service Desk efficient and your customer satisfaction levels high.
Every department contributes to the effective operation of a Service Provider business – from identifying sales opportunities, managing risk, demonstrating effective compliance, and invoicing happy customers.
Reporting & Analytics
Sunrise Service Management includes powerful reporting options that will provide the right information when and how you need it.
Operations & Service Delivery
Providing exceptional Service Delivery and Project services to customer expectations is how a Service Provider business is judged. Sunrise has the tools to get it right.
Contract & Supplier Management
Service Providers must manage multiple contracts with customers and suppliers, sometimes with many variables, complexities and client specific terms.
View, assign, schedule and change events on your service team’s calendar.
Download our MSP Brochure
There’s constant pressure on Service Providers to supply innovative new services and to grow business activities, customers and revenues. Discover how Sunrise can support your Service Desk, service delivery and ongoing business operations. Learn more about what MSP software is and how it works in our what is MSP software blog
"We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area."
"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."
"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."
"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."
"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."
"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "
"For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs."