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IT Service Management Software

Complete control of your IT organisation
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Take Control with Sunrise ITSM Software

Sunrise IT Service Management is a comprehensive platform for managing today’s process-centric IT organisation.

Today’s IT department works as a business or organisational ‘enabler’ and as well as providing support and service, a broad range of operations and processes can be managed via ITSM software to ensure that technology investments deliver successful outcomes. Automation of common processes and integration with other core business applications are easily enabled.

Sunrise IT Service Management software delivers an end-to-end capability to truly support the goals of your organisation – not just your IT department.

Customer Success Stories

Tendring District Council Logo

"We’ve been using Sunrise for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area."

Judy Barker
Womble Bond Dickinson Logo

"Sunrise has been transformational in how we are now working and the data that we are able to capture and use."

Womble Bond Dickinson
IT Services Manager
Bidfood Logo

"We saw that Sunrise’s employees are really enthusiastic about the company and hugely experienced. That made our decision very straightforward - Sunrise is just the right partner for us. Adopting the SaaS model means we don’t have to worry about release cycles or server management either, as it’s all managed by Sunrise."

Bidfood - Matt Wilsher
Head of IT Services
NHS Informatics Merseyside Logo

"As with the entire NHS, we have a focus on efficiency, and Sunrise enables us to automate many of our processes, giving staff time to handle more complex, more challenging jobs where they can really add value."

NHS Merseyside
Head of IT Service Operations
Plymouth Uni Logo

"We have the ability to customise the platform for different areas of the university and have removed the need for a multitude of platforms from multiple providers."

Plymouth University
Service Improvement Manager
WM Housing Logo

"Flexibility, scalability, customisation and speed of implementation were paramount to us. Sunrise ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."

WM Housing
Senior Administrator
tamworth borough council logo

"The relationship we have with Sunrise feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."

Nicki Burton
Heywood Pension Tech Logo

"Thanks to Sunrise and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world. "

Steve Haslam
Warrington Borough Council Logo

"For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs."

Sue Keating
Service Performance Lead
Curo Logo

"For us Sunrise were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs."

Service Desk Manager

What’s Included?

Sunrise ITSM contains over 30 different services designed to manage today’s IT department. Sunrise’s highly configurable software engine means that these services can be readily changed and personalised to meet the requirements of individual organisations.

Service Desk

From Incident Management to Self-Service, our Service Desk modules are designed to keep your Service Desk efficient and your customer satisfaction levels high.

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IT Operations

Sunrise ITSM provides the controls and processes to ensure that operational matters are effectively managed.

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IT Business Management

Everything that the IT team needs to be effective and in shape to support the needs of the business – not just the IT department.

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Reporting & Analytics

Whether you need to track historical data or capture real-time information Sunrise ITSM includes powerful reporting options.

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Resource Planning

View, assign, schedule and change events on your service team’s calendar.

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ITSM brochure

Download our ITSM Brochure


With IT departments responsible for much more than just the Service Desk, greater capabilities are required from a modern Service Management platform. Discover how Sunrise ITSM can help you manage processes, events, and functions that impact on the effective performance of the entire enterprise. Further reading can be found on our What are IT Service Management (ITSM) Tools?

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