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ITSM Software for the Public Sector

 

With three decades of experience, we take pride in supporting the UK public sector, including councils, police, and fire services, in advancing their IT operations.

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Designed for the Public Sector

Dive into the future of IT operations with our specialised IT Service Management (ITSM) solution, tailor-made for the public sector. We're here to help government agencies and organisations not just streamline their IT operations but elevate the whole service delivery experience.

Tendring District Council

“We’ve been using Sunrise for many years,  allowing us to focus on supporting the work of the council. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs."

- Information Governance & IT Service Manager

Tamworth Borough Council

"The relationship we have with Sunrise feels more like a partnership than a client and supplier dynamic. They have always taken our feedback into consideration and gone above and beyond to support us."

-  Assistant Director of ICT 

Why choose Sunrise as your ITSM partner?

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Approved G-Cloud Supplier

As an approved supplier on G-Cloud, we're committed to simplifying procurement processes, empowering organisations to optimise their IT operations through efficient solutions.

Experience

30 Years of Experience

With three decades of experience, we excel in IT service management. As your trusted partner, we offer enduring solutions for seamless ITSM (and HR!) services.

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UK-Based

Based in the UK, our team understands your needs with industry expertise. Our hosting complies with UK data protection for added security.

  • Service Desk Solutions

  • Adaptable

  • ITSM Software for Local Councils

  • Delivering Service Desk Solutions for Public Sector

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    Discover our ITSM software designed specifically for the public sector, offering comprehensive service desk solutions to enhance efficiency, improve service delivery, and streamline operations.


    Centralised Service Desk:
    • Efficient Issue Resolution: Our ITSM software provides a centralised service desk platform that enables streamlined issue management. Public sector organisations can efficiently capture, track, and resolve service requests, incidents, and inquiries, ensuring timely and effective support for internal and external usage.
    • Multi-Channel Support: Our service desk solutions offer multi-channel support, allowing citizens and employees to raise requests and report issues through various channels such as web portals, email, or phone. This omnichannel support ensures accessibility and convenience, enhancing user satisfaction and engagement.

    ITIL Best Practices:
    • Aligned with ITIL Framework: Our ITSM software follows IT Infrastructure Library (ITIL) best practices, a widely recognized framework for IT service management. This alignment ensures that public sector organisations can adopt industry-standard processes and workflows, optimising service delivery, and aligning IT with organisational goals.
    • Incident and Problem Management: Our service desk solutions include robust incident and problem management capabilities. IT teams can efficiently track and resolve incidents, identify underlying problems, and implement preventive measures to minimise future disruptions. This proactive approach enhances service reliability and minimises downtime.
  • Easily Adaptable to New Challenges

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    Our adaptable ITSM system provide seamless support for the dynamic needs of government organisations. As the public sector undergoes significant changes and demands, our ITSM software offers the flexibility and functionality required to meet evolving service requirements effectively.


    Agility in Response to Change:
    • Adaptable Crisis Management: Our software, including the Crisis Management function, enables public sector organisations to respond swiftly to emergent situations such as the COVID-19 pandemic. With the ability to configure and customise the platform, our solution supports the development of focused services and reporting, allowing teams to effectively meet the evolving demands of crisis scenarios.

    Tailored Support for Public Sector Needs:
    • Comprehensive Functionality: Our all-encompassing ITSM solution covers core functions such as Incident and Request Management, specifically tailored for departments within the public sector. The intuitive self-service portal allows customers to interact with support teams at their convenience, enhancing user experience and satisfaction.

    Extended Service Management Capabilities
    • Support Beyond IT: Our ITSM platform extends its capabilities beyond traditional service management. It enables departments to handle various requests across the organisation, such as managing Freedom of Information (FOI) requests, HR & ESR queries, and request fulfilment across all business units. This expanded functionality empowers public sector organisations to streamline service delivery and improve overall operational efficiency.
  • ITSM Software for Local Councils

    text-divider

    Optimise internal operations of councils with our ITSM software. Streamline service management, automate processes, and foster collaboration across departments for efficient and effective service delivery.

    Discover streamlined service management: Our ITSM software centralises service requests, automates workflows, and facilitates effective collaboration, ensuring prompt handling and resolution for improved citizen satisfaction.

    Efficient internal processes: Empower council employees with a user-friendly self-service portal, automate routine tasks, and standardise processes to enhance productivity and streamline operations.

    Enhanced insights and reporting: Gain valuable insights into service performance, resource utilisation, and operational efficiency with our comprehensive reporting capabilities. Make informed decisions and drive continuous improvement within your council.

Delivering Service Desk Solutions for Public Sector

text-divider

Discover our ITSM software designed specifically for the public sector, offering comprehensive service desk solutions to enhance efficiency, improve service delivery, and streamline operations.


Centralised Service Desk:
  • Efficient Issue Resolution: Our ITSM software provides a centralised service desk platform that enables streamlined issue management. Public sector organisations can efficiently capture, track, and resolve service requests, incidents, and inquiries, ensuring timely and effective support for internal and external usage.
  • Multi-Channel Support: Our service desk solutions offer multi-channel support, allowing citizens and employees to raise requests and report issues through various channels such as web portals, email, or phone. This omnichannel support ensures accessibility and convenience, enhancing user satisfaction and engagement.

ITIL Best Practices:
  • Aligned with ITIL Framework: Our ITSM software follows IT Infrastructure Library (ITIL) best practices, a widely recognized framework for IT service management. This alignment ensures that public sector organisations can adopt industry-standard processes and workflows, optimising service delivery, and aligning IT with organisational goals.
  • Incident and Problem Management: Our service desk solutions include robust incident and problem management capabilities. IT teams can efficiently track and resolve incidents, identify underlying problems, and implement preventive measures to minimise future disruptions. This proactive approach enhances service reliability and minimises downtime.

Easily Adaptable to New Challenges

text-divider

Our adaptable ITSM system provide seamless support for the dynamic needs of government organisations. As the public sector undergoes significant changes and demands, our ITSM software offers the flexibility and functionality required to meet evolving service requirements effectively.


Agility in Response to Change:
  • Adaptable Crisis Management: Our software, including the Crisis Management function, enables public sector organisations to respond swiftly to emergent situations such as the COVID-19 pandemic. With the ability to configure and customise the platform, our solution supports the development of focused services and reporting, allowing teams to effectively meet the evolving demands of crisis scenarios.

Tailored Support for Public Sector Needs:
  • Comprehensive Functionality: Our all-encompassing ITSM solution covers core functions such as Incident and Request Management, specifically tailored for departments within the public sector. The intuitive self-service portal allows customers to interact with support teams at their convenience, enhancing user experience and satisfaction.

Extended Service Management Capabilities
  • Support Beyond IT: Our ITSM platform extends its capabilities beyond traditional service management. It enables departments to handle various requests across the organisation, such as managing Freedom of Information (FOI) requests, HR & ESR queries, and request fulfilment across all business units. This expanded functionality empowers public sector organisations to streamline service delivery and improve overall operational efficiency.

ITSM Software for Local Councils

text-divider

Optimise internal operations of councils with our ITSM software. Streamline service management, automate processes, and foster collaboration across departments for efficient and effective service delivery.

Discover streamlined service management: Our ITSM software centralises service requests, automates workflows, and facilitates effective collaboration, ensuring prompt handling and resolution for improved citizen satisfaction.

Efficient internal processes: Empower council employees with a user-friendly self-service portal, automate routine tasks, and standardise processes to enhance productivity and streamline operations.

Enhanced insights and reporting: Gain valuable insights into service performance, resource utilisation, and operational efficiency with our comprehensive reporting capabilities. Make informed decisions and drive continuous improvement within your council.

Experience the transformative power of our ITSM software for the Public Sector. Streamline internal operations, enhance collaboration, and deliver efficient services to your community.

 

Customer Case Studies

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